Cancellation & Refund Policy
Last updated on 11-03-2026 18:01:33
1. Nature of Service
2. Cancellation Policy
- Cancellations are allowed only if the transaction is still pending or failed.
- Once a recharge/payment is successful, it cannot be cancelled.
- Users must raise a request immediately for stuck or failed transactions.
3. Refund Policy
| Case | Refund |
|---|---|
| Amount debited but recharge failed | Full Refund |
| Duplicate payment | Full Refund |
| Successful recharge | No Refund |
4. Refund Timeframe
Approved refunds will be processed within 6–8 working days and credited back to the original payment method or Billwallah wallet.
5. How to Request a Refund
You can raise a ticket from your Billwallah account or contact us with your transaction ID.
6. Contact Us
📧 billwallahindia@gmail.com
📞 7628946111